Derwent Manor Boutique Hotel

Job Overview
The Deputy General Manager will support the General Manager in overseeing the day-to-day operations of the business, ensuring the highest standards of service, operational efficiency, and profitability. Acting as second-in-command, you will lead departmental managers, maintain operational excellence, and step into the General Manager role during periods of absence.

This position requires a dynamic leader with strong business acumen, excellent interpersonal skills, and the ability to balance strategic planning with hands-on management.

Key Responsibilities

Operational Management

• Oversee daily operations across all departments, ensuring smooth and efficient running of the business.
• Maintain high standards of service delivery and operational compliance in line with company policies and legal requirements.
• Monitor performance against targets, budgets, and KPIs, taking corrective action where necessary.

Staff Leadership & Development

• Lead department heads, fostering a culture of teamwork, accountability, and continuous improvement.
• Support recruitment, training, and performance management processes.
• Ensure staffing levels are appropriate to business needs and labour costs are effectively managed.

Customer Experience

• Ensure exceptional customer service is delivered consistently across all areas of the business.
• Handle escalated guest feedback and complaints promptly and professionally.
• Promote a customer-first culture, ensuring repeat business and positive brand reputation.

Financial & Commercial Management

• Support the General Manager with financial planning, budgeting, and forecasting.
• Assist in monitoring and controlling wages, payroll costs, and overall labour expenditure in line with budget.
• Deal with wages, and cost reports to identify opportunities for improvement.
• Assist in driving business growth through sales initiatives, promotions, and partnerships.

Compliance & Health & Safety

• Support to ensure compliance with all legal, health and safety, and food safety regulations.
• Support the implementation of risk assessments and training programmes.
• Maintain a safe working environment for employees and guests.

Skills & Experience Required

• Proven track record in a senior operational management role within hospitality or a similar service-led environment.
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent organisational and problem-solving abilities.
• Commercial awareness and sound financial management skills, including wage and payroll control.
• Exceptional communication and interpersonal skills.
• Ability to work under pressure and adapt to changing business needs.

Personal Attributes

• Professional, approachable, and results-driven.
• High level of integrity and discretion.
• Resilient and proactive with a hands-on approach.
• Commitment to excellence in service delivery.

Salary & Benefits

• Salary: Up to £45,000 per annum, dependent on experience.
• Complimentary staff meals while on duty.
• Free gym membership.

Job Types: Full-time, Permanent

Pay: Up to £45,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• On-site parking

Ability to commute/relocate:

• Consett DH8 9BB: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: In person

Apply Here